Please read before submitting a ticket!
Do you offer wholesale?
No. At this point we do not have the capacity to do so.
Do you offer sample packs?
No, but we do provide the sample of your choice with each e-liquid order.
Do your e-liquids contain Diacetyl?
No. We will never use a flavoring that contains any.
Do you add any artificial colorings?
No.
Will you custom mix an order to my specifications?
No, I am sorry, but we can't do that. We mix each bottle to an exact recipe to keep our e-liquids consistent. Adding extra flavor, etc., would mean an entirely new recipe would need to be created and tested.
Why don't you have 100% VG as an option?
While we
do offer a "No Added PG" option for all juices, please understand that
we do not manufacture the flavorings and can not guarantee that the
flavorings are 100% PG free. We are working on this issue with our
suppliers.
What is the 120ml bottle?
A 120ml bottle is a plastic bottle with a child resistant cap.
A yorker top is included for your convenience.
We do not offer this size in glass due to shipping constraints.
I made a mistake on my order, can I change it?
Once your order is placed, we are not able to make any changes.
I just placed my order, when will it ship?
Orders are
mixed and shipped in the order that they are received. Please allow a minimum of 3 business days for your order to be mixed and shipped. We do not mix or ship on weekends. I
personally mix each bottle of juice and do process orders as fast as I
can.
Large orders, holidays, illness, and severe weather may slow the processing/shipping of your order. Please plan your orders accordingly.
How will I know when my order ships?
You will receive an email from us, and one containing your tracking number from stamps.com IF you did not delete your customer account before your order shipped. If you do delete your account before we ship your order, you will not received tracking and your order will be delayed. Deleting your account means that we have to personally put all of your information into the shipping system. This causes a backlog in shipping. We can not stress enough how much extra work this causes us, please wait for your order to ship before deleting your account.
I entered my address wrong, and my order is already shipped. What can I do?
Please contact your local post office, explain the situation and provide them with the tracking number. We do not replace orders that are shipped to the wrong address due to customer error.
Do you ship Internationally?
January 21/2013
Notice!
Due to the USPS doubling their international shipping rates,
and the lack of tracking once a package leaves the US,
we are no longer accepting international orders.
My package has not arrived! What do I do?
Please check your tracking number provided by stamps.com. If your package seems to be held up, or is showing as delivered and you don't have it, call your local post office with your tracking number. Please contact them first, before submitting a ticket, as once the package leaves our facility it is in the care of the Postal Service, and they have the ability to track the package internally. Only submit a ticket if you have contacted the USPS and they are unable to help you.
Our responsibility for your package ends when it is dropped off at the post office. We do
provide you with a tracking number, and are willing to assist you, but it is up to
you to handle lost package claims with the USPS.
My packaged arrived damaged! What do I do?
If the contents of your package are damaged upon arrival please contact us immediately.
We do require proof of damage (a photo is fine) before we will replace a shipment.
In some cases we may ask you to return the merchandise and it's packaging.
Damage claims must be made within three days of your receipt of the package.
I think my bottle is not full, was it improperly filled?
All bottles are mixed individually, using digital calibrated dispensers. The contents of your bottle of e-liquid is exactly what the label states regardless of bottle size. For example, if you order a 15ml bottle of e-liquid in a plastic bottle, it is exactly 15ml of e-liquid, but the plastic bottle actually holds 18ml to the shoulder.
Our dispensing equipment is factory calibrated and tested daily for accuracy.
What is "steeping" and should I do it?
Steeping is a term for aging. As our e-liquids are freshly mixed, the tastes will blend and deepen if allowed to age for 1 to 4 weeks. To properly age an e-liquid, shake it well, leave the cap on and allow it to sit undisturbed.
Do my e-liquids need to be refrigerated?
No they do not. A tightly closed cap and storage out of direct heat/sunlight is all that is necessary.
