We use the USPS for our shipping. Our basic shipping is a First Class box, or padded mailer, depending on merchandise ordered, and ships for $3.95 to the US. A small flat rate box ships for $5.35 to the US. If your order does not fit in the package that you choose you will be contacted via email for payment of the difference before your package ships.
If your package arrives damaged, please contact us immediately! We will need either the package returned, or photos of the damaged package and all contents to be able to replace your items. We will no longer replace shipments without proof of the loss.
Please, if you wish to delete your customer account, DO NOT do it until your order is shipped. Deleting your account means that your address is not in the shipping system, and must be entered by hand. Doing this may delay your shipment, as anything that has to be typed in and verified is done last.
Please know that the number that you are provided with your shipping notice is a delivery confirmation number and is not to be relied upon for tracking purposes. Packages are not always scanned in route, often they are only scanned at drop off, sort center and then at delivery. While the USPS does give an estimated date of delivery, that date is just that, an estimate. We have no control over the USPS and once the package leaves here we only have the same information provided to us as you have.
If you are concerned that your package has not been delivered, please call your local post office and provide them with your tracking number. We do not replace packages unless they are truly lost.
Copper Creek Trading Co. has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Copper Creek Trading Co. with the exception of Israel, Mexico, Panama, Brazil, Thailand, Vietnam, Norway, Saudi Arabia, Kuwait, Turkey and France. Our third party vendor, International Checkout, will ship to all other destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.